Melissa Hampson runs her own massage therapy business, Relax & Recharge Registered Massage Therapy in Welland, Ontario, Canada. She started in 2005 and offers treatments from her own home in order to have the flexibility to spend time with her family. Over the past 15 years, she has built up a strong practice with a loyal clientele.
Too Much Paperwork, Too Little Time
Before signing up for ClinicSense in 2014, Melissa did all the administrative work related to her business on paper. She kept paper planners where she listed patient information and appointment dates.
"I am quite organized, but it was really challenging to keep up with all the paperwork."
Melissa used to call patients the night before the appointment to remind them about their upcoming treatment. This was taking a lot of her time and was stressful. Occasionally she would forget or be too busy to call, and as a result, some patients would arrive late or miss the appointment altogether.
Doing the paperwork and calling patients was taxing for Melissa and was taking the precious time she could have spent with her family or on other things she enjoyed outside of work. She desperately wanted to reclaim this time.
Can I Afford a Receptionist?
Melissa does not have employees and could not afford a receptionist. She even considered paying one of her children to call patients. Then she came across ClinicSense at a massage therapy conference. “The price point was reasonable,” says Melissa, “so I decided to give it a try.”
"The price point was reasonable, so I decided to give it a try."
Having clients fill out forms ahead of time makes all the difference for client retention, noted Ramirez de Arellano. “They fill out their information online when they book the appointment. Whenever I need to, I just go online and see what their goals are for that session. I go right in, knowing exactly what they need, what their medical history is. And as soon as they come in, we can get started.”
Being able to personalize the client’s experience is another valuable feature of ClinicSense. “It provides promo codes, like an automatic birthday notice that goes out to each client. It gives them a code that they can use as a discount in their birthday month. It’s been super-nice - those little things that you really want to have.”
Scheduling, reminders, notes and promotions - these are the tools that keep a business run smoothly and effectively. And since Ramirez de Arellano upgraded to the “Grow” Program that also keeps track of Gift Certificates, “it makes my life and my ability to manage my business much easier,” she said. “I can sleep at night! It’s definitely more than a scheduling platform.”
If you’re looking for the relief that comes with being more organized, we invite you to start a 14-day free trial of ClinicSense