But first, let’s talk about why online appointment scheduling is important:
Online scheduling is something that you do for your clients. It gives them the convenience to book without having to make a phone call, which is a service they appreciate and even come to expect from service businesses.
But it’s also something you do for yourself. When you’re in a treatment, you can’t answer the phone, which either starts a game of telephone tag (something your clients hate too) or even worse, the client doesn’t leave a voicemail, doesn’t call back, and maybe even books elsewhere.
Plus, it’s the little tasks like calling back clients that rob you of the time that’s supposed to be for you to rest your hands and your mind. This is common way that burnout can creep in.
And for clients that are texting you to make appointments, you can simply reply with a booking link and let them know that they can see your availability and book whenever is convenient for them. There’s no more back and forth, and next time, they’ll remember to go straight to your online booking instead of texting you.