Industry Insights
December 30, 2025
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A lot has changed at ClinicSense since last year's update. But what hasn’t changed is our goal: helping wellness practitioners get their time back so they can do more of what they love. And this year, we’ve been working on just that.
We believe the best way to start a new year is by reflecting on how far we’ve come. So let’s look at the highlights: what we’ve built, what we’ve learned, and how we’ve continued to support the practitioners who matter most.
TL;DR: A look at ClinicSense’s 2025 wins, community highlights, new feature rollouts, and what’s to come in 2026.
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This year, we focused on building features that remove friction from running a practice and make your workday easier. Each of these updates help reduce admin time, improve cash flow, and create smoother experiences for clinics and clients.
From keeping schedules full to simplifying billing and documentation, these improvements reflect our continued commitment to practical, meaningful progress. Here’s what’s new:
One of the most impactful upgrades we launched this year was Smart Wait List. Now, when a client cancels, instead of scrambling to fill last-minute gaps, Smart Wait List automatically reaches out to your wait list to fill the scheduling gap based on the setting you choose—the result: fewer gaps, a smoother schedule, and a better experience for everyone.
Another significant milestone this year was the launch of our TELUS Health eClaims direct billing integration. Canadian clinics can now connect ClinicSense directly to the TELUS Health eClaims portal to submit claims in seconds, rather than logging into multiple systems. Claims are pre-filled with the client and appointment details already stored in ClinicSense, so you’re not entering the same information twice, and you dramatically reduce the risk of errors.
Early adopters are already reporting less admin, fewer billing headaches, and stronger client trust now that they can offer direct billing at the point of care with a simple, one-step workflow.
We also rolled out a brand-new SOAP Note Library this year, making documentation faster and more flexible than ever. In addition to the SOAP note templates already in ClinicSense, you now have access to a growing library of templates designed for massage therapy, physical therapy, acupuncture, and a variety of appointment types.
Practitioners can choose the templates that fit their practice, customize them to match their workflow, and then save, duplicate, and reuse them as many times as they like. It all adds up to less time charting, more consistent records, and a smoother, more professional experience for both you and your clients. Check it out here!
Did you know ClinicSense has excellent reporting features? This year, we added a new report to help you gain an even stronger bird’s-eye view. The new Summary Report view lets you see your total revenue, sales tax, number of appointments, and total payments all in one place!
Check out Sergio from support's live demo of the Summary Report.
We recently introduced this feature to a small group of customers for early testing. Speak naturally, and our voice-powered SOAP notes automatically transform your conversation into a clear, well-organized treatment note, giving you more detailed notes in less time.
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Along with being awarded the #1 best value on Capterra, we have added new initiatives to give you more value as a ClinicSense customer.
We’ve expanded our support hours to include Saturdays (from 12pm to 5pm EST)!
We’ve made it easy for new ClinicSense customers to fully understand all the features with in-app videos explaining each feature, and how you can best use it to level up your business – so you'll never feel lost or confused. Bringing on new practitioners? They will also get in-app training so you don’t have to spend time onboarding your team.
With the new perks program, ClinicSense customers get access to special offers from partnerships we've built. Save on wellness products, software, and more! Access to all perks is available in your ClinicSense portal.
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This year, we invested heavily in building a stronger, more connected ClinicSense Community. What started as a support space has grown into a central hub for learning, collaboration, and product feedback, helping practitioners feel supported beyond the software itself.
This year, we moved our community off Facebook to a new home on Circle. What started as an experiment has turned into a thriving space with nearly 700 members, and interactions are getting real. There, we’ve been able to run live sessions with real-time chat and build a more personalized experience for all.
We launched dedicated beta groups where ClinicSense users can share feedback on new features they are testing in real time, helping shape what we build next.
Our Lunch & Learn guest experts were a standout this year. To mention a few highlights, we had Margaret Wallis-Duffy help you get grounded in your “why” with a powerful session on business mindset; Cas Tyagi (Canada) and TK Barlow (USA) broke down budgeting and tax essentials specifically for wellness businesses; and Michael Ortiz shared how to price your services with confidence.
We also introduced dedicated areas within the ClinicSense Community to make it easier to find what you need. Here are the highlights:
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For us, being the best software isn’t defined by awards (although they do tickle our fancy); it’s defined by how you rate us on what matters most: ease of use, and feeling supported every step of the way. That’s why we’re proud to share these highlights from the year, as voted by you.
What matters most to us is the satisfaction of our customers, so we're proud to share that we have recently surpassed 500 FIVE STAR reviews on software ranking platform Capterra, as voted by you.
For the 5th year in a row, we were voted the best ease-of-use massage therapy software on the market!
In fact, ClinicSense won the best ease of use award in 9 categories this year:
We’re grateful to have earned trust and recognition across multiple industries as we continue to support all hands-on practitioners.
We wanted to understand how using ClinicSense impacts practitioners beyond daily tasks and admin work, so we sent out a survey. The survey results were clear: ClinicSense helps practitioners reduce administrative stress and spend more time focused on their clients and their lives.
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The big takeaway:
The average ClinicSense customer feels up to 20 percent more empowered and up to 40 percent less stressed about managing schedules and client communication.
Feelings change after using ClinicSense:
Stress-related feelings such as overwhelmed, scattered, uncertain, exhausted, and disconnected were reduced by up to 20 percent among ClinicSense customers.
Positive emotions, including calm, organized, confident, energized, fulfilled, and empowered, increased by up to 21 percent.
Stressors change after using ClinicSense:
Day-to-day business stressors, including scheduling, paperwork, communication, and finance, were reduced by up to 43 percent.
Workload and control-related stressors, including follow-ups, no-shows, and work-life balance, were reduced by over 40 percent.
As we look to the future, we’re grateful for the practitioners like you who choose ClinicSense to run your business. Everything we build comes from your feedback and experiences – so moving forward, we’ll continue creating tools to give you more of what you need to get back your time, and love what you do.
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