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Writing a bullet-proof cancellation policy is an important first step in reducing your no-shows & late cancellations.
A common practice is to charge a fee if the client cancels their appointment with less than 24 hours notice or no-shows. A policy like this intends to give you time to try and fill that now empty time slot, while ensuring compensation if you are not given fair notice.
Some clinics will charge the full amount, others will charge 50% of the amount, or you can choose a flat rate fee for a cancelled or missed appointment. Choose the option that will make you feel fairly compensated for the lost time.
Below we’ve created a PDF download that you can use in your own business.
How do you make it bulletproof? You need to get the client to sign and date your policy! If you end up charging the client for a no-show or late cancellation they may try to dispute the charge with their credit card company. If they do, you will have the opportunity to defend yourself. You’ll need proof that they booked the appointment (an email confirmation is great for this) and your signed agreement to show they were fully aware of your policy.
