Practice Management Tips
September 16, 2025
Your massage business should be a relaxing space for patients - and it all begins in the waiting room. In this article we're going to share our top 3 tips to create a waiting room that sets the tone.
There are 3 essential components of a great waiting room: they are comfortable, they are informational, and they keep the client entertained. Here are some tips to make the most of your waiting room:
If a client does not feel at ease in your waiting room it will be hard for them to get into the proper mental mind-set for a treatment – you don’t want them feeling tense. So make it comfortable and decorate accordingly.
The client’s time in your waiting room is one of the few times you have the opportunity to educate them. Take advantage by doing the following:
The waiting room. It’s boring and terrible. Your goal is to limit the client’s time in your waiting room. But, there are going to be days where you run behind time, so to keep the client happy, give them some options to stay entertained.
Remember that your waiting room is your first impression on a new client and a reflection on your practice, so be sure to spend the time to make it comfortable, informational, and entertaining. And most importantly, don’t make them wait too long!
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