Posted on March 23, 2020
Over the past week we've had a chance to chat with many of our customers. The support that we've seen people offering each other has been incredible. It's clear that we're in this together, and will get through this together. The time will come when there are clients lined up for massage and you'll be ready to serve them.
Over the next couple of weeks we'll be sharing some of the ideas we've heard within the ClinicSense community. Hopefully there will be a strategy or two that you'll be able to use for your business. We'd also love to hear any strategies that you are using that you'd like to share.
Today’s suggestion comes from Stephanie F
Unfortunately, there are clients who are at home and experiencing pain. Stephanie is doing her best to help them in any way she can. She has been going through each one of her SOAP notes from the past several weeks and following up with clients with a text or a call and asking how they are doing. For some clients, she's been able to recommend YouTube channels that have strategies for stretching and pain relief from physicians and physical therapists.
It may not seem like much, but the simple gesture has been incredibly meaningful for some customers. It's also been comforting to Stephanie to hear that many of her clients are doing well. It's customer service like this that creates loyal, long-term clients that are happy to make referrals.
So while the world is socially distancing, Stephanie is resisting the temptation to turn inwards, and is instead reaching out, and helping in any way she can. Well done Stephanie :)