ClinicSense Community Idea: Virtual Sessions

This idea has been shared by Melanie - an RMT in Florida.

"I read the idea shared earlier this week by Stephanie. It was about reaching out to clients and checking in on them as an act of great customer service. I decided to take the idea to the next level and see if any of my clients were interested in a virtual session. I've seen physical therapists do it, so I thought, why not me? Sure enough, there were clients interested and I've already done 5 video calls! On the call, they are telling me about their issue and I'm able to provide them with possible tools like exercises or self-massage."


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We wanted to check in on the privacy laws regarding video calls and personal health information before sharing this idea. In the United States, we found "OCR will exercise its enforcement discretion and will not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth during the COVID-19 nationwide public health emergency. This notification is effective immediately. " (source).


In Canada, we couldn't find any information online, so we called the Office of the Privacy Commissioner of Canada and understood that if the client consents to the call, you can do it.


Potential video tools you can use are: Zoom, Google Hangouts, and Skype